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TERMS & POLICIES
return policy
All Creative Candles products carry a 100% money back guarantee. If for any reason you are not satisfied with your purchase, you can return it within 30 days of purchase for a refund, exchange or credit. Items will be accepted for refund, credit or replacement only with prior approval and an issued Return Authorization Number from Creative Candles. Call us at 1-800-237-9711 and inform us of the circumstance for the return. We will then issue you a return authorization number and provide further instruction. The return Authorization Number must be clearly printed on the outside of the box. The customer is responsible for freight charges and the condition of the returned item. For more information about any of our policies, please feel free to call us at 1-800-237-9711 or send an email to mail@creativecandles.com

damage claims
Every effort has been made to ensure that our candles reach you undamaged. However, if damage does occur, please retain the packing material for inspection and notify UPS immediately. If damage does not appear to be the result of the shipping, please call us for instruction. All damage claims must be made within five days of receipt of merchandise. A Return Authorization Number is required to return damaged merchandise. Call us at 1-800-237-9711 and inform us of the circumstance for the return.

payment
We accept American Express, MasterCard and Visa.

prices & designs
All prices and designs are subject to change without notice.

security
We at Creative Candles protect our customers against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. Any information collected by us is stored in a secure environment. Our Website is hosted on secure servers, which provide the highest level of security currently available for secure transactions, to encrypt all of your personal information before it is transmitted to us.

privacy information
We use information such as your name, e-mail address and credit card information to fulfill merchandise orders, respond to your inquiries and to process, deliver and receive payment for your purchases. Creative Candles.com will not sell or release your email address to any other parties. We ask for your email address and phone number so that we may confirm and keep you informed of your order's progress and notify you about new products or services.

copyright
This website is Copyright ©2009 of Creative Candles, L.C.C. All rights reserved. No portion of this site may be reproduced mechanically, electronically, or by any other means, including photography - without the written permission from Creative Candles.

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