Send Us a Message
Call, fax, or email to place your order.
Toll free | 800.237.9711
Local | 816.474.9711
Fax | 816.474.1307
Email | customerservice@creativecandles.com
To inquire about placing a custom order or partnership opportunities, fill out this form.
For wholesale inquiries, please visit the wholesale page.
Frequently Asked Questions
Our customers' satisfaction is our number one priority. We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Please note that customers will be responsible for shipping costs. Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!