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    All Creative Candles products carry a satisfaction guarantee. If for any reason you are not satisfied with your purchase, you can return it within 30 days of purchase for an exchange or credit. Items will be accepted for return only with prior approval and an issued Return Authorization Number from Creative Candles. A 25% restocking fee will apply to all returned orders. Call us at 1-800-237-9711 and inform us of the circumstance for the return. We will then issue you a return authorization number and provide further instruction. The return Authorization Number must be clearly printed on the outside of the box. The customer is responsible for freight charges and the condition of the returned item. For more information about any of our policies, please feel free to call us at 1-800-237-9711 or send an email to customerservice@creativecandles.com